Shipping Policy
Free Shipping Worldwide — Every Order, No Minimum
ilovefelt proudly offers free standard shipping worldwide on every order, with no minimum purchase required. You do not need to reach a spending threshold to qualify.
We usually need 3–5 business days to prepare handmade items before dispatch. Estimated delivery after dispatch is generally 7–10 business days, depending on your destination. These are estimates, not guarantees; holidays, customs processing, weather, carrier delays, and other events may affect delivery.
Free shipping covers the shipping charge shown by ilovefelt. Any import duties, customs fees, or taxes assessed by the destination country may remain the buyer’s responsibility.
Pre-ordered or Back-ordered Items
If your order contains a pre-ordered or back-ordered item, we may ship available items first and send the remaining item(s) when they become available. If your order arrives in more than one package, the remaining items will follow as soon as possible.
Tracking Your Order
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow your package. You can also visit our Order Tracking page. Please allow 1–3 business days for tracking information to appear.
Incorrect Shipping Address
Please make sure the shipping address entered at checkout is correct. We do our best to process orders quickly, so the window to correct an address may be limited. Contact us promptly at elsa@ilovefelt.com if you believe your address is incorrect.
Returns
Buyers are responsible for return shipping costs. Please refer to our Refund Policy for details.
Lost or Stolen Packages
If tracking shows that a package was delivered but you cannot locate it, please contact the shipping carrier using the details on your tracking page. You may also contact our customer support team at elsa@ilovefelt.com.
