Refund policy
We accept return requests within 3 days of delivery for eligible items. Please contact us to confirm your return before shipping an item back.
Custom, personalized, and made-to-order wool-felt pieces, including pet portraits and memorials, are final sale and not eligible for return unless they arrive damaged or defective.
Return shipping and refunds
Customers are responsible for return shipping costs. Refunds for approved, eligible returns are processed after we receive the returned item.
If your item arrives damaged or defective, contact us with clear photos of the item and packaging so we can review the issue and arrange the appropriate solution.
Contact us
Email: elsa@ilovefelt.com
Return address
ilovefelt
contact elsa@ilovefelt.com
Ellicott City, MD
United States
Please contact us before sending a return.
