Wool Felt FAQ - Care Instructions, Custom Orders & Shipping | ilovefelt

Wool Felt FAQ - Common questions about our handcrafted needle felted figurines, custom pet portraits, and artisan creations. Find answers about care, ordering, shipping, and more. About Wool Felt: True wool felt is made from 100% natural sheep wool fibers - no glues chemicals or synthetics. It is naturally hypoallergenic antimicrobial and biodegradable. Unlike synthetic alternatives wool felt improves with age as fibers compact and become more durable over time. How are your wool felt figurines made? Using traditional needle felting - a centuries-old craft. Specialized barbed needles sculpt compressed wool fibers into detailed shapes. Each piece is shaped by hand requiring hours of skilled work. Every piece is unique carrying the mark of human artistry. Product Care: How do I care for my wool felt product? Spot clean with a damp cloth and mild soap. Gently blot - do not rub. For deeper cleaning hand wash in lukewarm water with wool detergent. Reshape and lay flat to dry. Never wring or tumble dry. With proper care your wool felt treasures will last for generations. Custom Orders: Do you accept custom orders for personalized wool felt items? Yes we love bringing custom visions to life. Share your ideas through our contact form including colors sizes personalization details and inspiration images. Custom orders typically require 2-3 weeks plus shipping. A deposit may be required for complex designs. Shipping: What are your shipping and delivery options? We ship worldwide. Standard shipping takes 5-10 business days within the US and 10-21 days internationally. Express shipping (3-5 days) available at checkout. All items are carefully packaged in eco-friendly materials. Returns: What is your return and exchange policy? We accept returns within 14 days of delivery for unused items in original packaging. Custom personalized items are final sale. If your item arrives damaged please contact us within 48 hours with photos. Contact Us: Have a question not answered here? Reach out through our contact page and we will respond within 24-48 hours.